Shipping policy
- Free Shipping is included in all orders without any minimums.
- All COD (Cash on Delivery) orders will go through a verification process. Only verified address orders will be shipped.
- Order Verification Time is 1-2 day.
- Processing Time is 1-2 days.
- Shipping Transit Time is 3-5 business days for shipping to metro and cities and up to 14 business days for rural areas.
- Product Delivery Time is 5-7 business days for delivering to metro and cities and up to 14 business days for rural areas.
We ship via surface shipping partners and generally speaking, you should get your order within a week after order verification.
There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery dates; any delivery delay or issue is solely the responsibility of the shipping company but will be investigated by ourselves.
Will I receive a tracking number?
We provide tracking for every order. Tracking will be available once your product is dispatched, you will receive an email confirming this 24 - 48 hours after your order.
Can I cancel my order or edit my shipping address?
Yes, but we only have a short window of opportunity (2 hours) to cancel or adjust an order before it is dispatched.
The quickest way to contact us to request a cancellation is by mailing info@tagandshop.com.
Please make sure you have all your order information available, including your order number, full name and email.
The subject of the email MUST be: "ORDER ADJUSTMENT REQUIRED".